I'm guaranteed this isn't user error, Because the recovery phrase was present in two distinctive destinations: backed up within a file on S3, and printed with a piece of paper. This additional complexity improves the threat of misplacing the passphrase, and so dropping your copyright. The final phase of BIP-39 https://mediajx.com/story21567443/new-step-by-step-map-for-bip39-english-words