"Extending IT service management capabilities outside of engineering services to deal with business-centric use instances; taking care of service desire and supply by way of a common System, portal, and service catalog; and rushing up innovation and workflow automation through PaaS/low-code progress tooling." - Charles Betz, Forrester Standardization permits the https://daltonikhaw.losblogos.com/32523727/the-smart-trick-of-help-organizations-deliver-employee-services-that-nobody-is-discussing